How do I make a return?
Easy! Follow the instructions on our Returns page.
Do you offer free returns?
We do not offer free returns. We will provide you with a UPS return shipping label via email. The cost of this shipping label ($1) will be deducted from the amount that would be refunded to you.
Can I return or exchange a product in store?
Unfortunately, our retail stores are unable to accept returns or exchanges for online store purchases.
Can I cancel or change my existing order?
Orders are immediately sent to our warehouse for processing. Once an order is placed, we are unable to cancel or change your order. Please make sure you're happy with everything before you confirm your order at the checkout page.
What are the benefits of having a account?
There are many benefits to an account, such as:
View your order history
View the status of your recent orders
View tracking details for your shipped orders
Re-print invoices
Save and edit address and contact details for quick and easy checkout (please note that this will not apply retroactively to orders already placed)
Take advantage of discounts and promotions if you are signed up to our newsletter
I can't find my order in my Order History
You may have checked out as a Guest and created an account afterwards. In this case, the order will unfortunately not show in your account. If you have received an order confirmation number and provided an email address, you will receive email updates on the status of your order. If you have not received an order number, please contact our Customer Service team, as your order may have been declined.